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FAQ
Frequently Asked Questions

Why use a leasing broker?

A leasing broker brings together several major leasing companies, potentially hundreds of supplying dealers, vehicle buying groups to ensure our customers get the very best deals. This can understandably seem overwhelming, so Anthony K do all the hard work for you and negotiate a price that means you can get the best possible vehicle for your needs.

Where do you source the cars?

All cars are sourced from UK based main or franchised dealers. We work mostly with Network Vehicles, Arval and Hitachi Capital.

Do you charge admin or processing fees?

We no not currently charge any additional fees. Our monthly rentals may include a commission from the funder.

What happens when I want to go ahead?

Here at Anthony K we pride ourselves on our customer service and encourage you to visit us in Rochdale so that we can discuss your needs. When you’re ready to place an order, we simply fill out your application form and arrange for your vehicle to be delivered. We never send your details anywhere without your express permission.

What is included in a full maintenance package?

This varies from funder to funder however in the main a full maintenance package will cover all your servicing and tyres required to run the car during normal use throughout the contract. Most of our providers even cover punctures as part of the tyre policy. Purchasing a maintenance package can help cover you should any bumps or scrapes happen during the duration of your contract with us without you having to use a third party whose costs could leave you out of pocket. With our maintenance package, you are able to control your money should anything happen.

What do the credit searches involve?

The credit search forms part of the financial paperwork, as would be the same with any purchase or lease of a vehicle. The search varies from each different dealer, but most look at your recent accounts and sometimes will run a quick check on the Director of the company you’re leasing a car for. If you’re leasing with us for personal use, then the standard credit checks apply.

What is your complaints procedure?

If you unfortunately feel the need to make a complaint, then you can find our complaints procedure here. Anthony K is a respected establishment, and we always aim to provide the best possible experience for all of our customers. Any comments or improvements will always be taken on board and dealt with properly.

http://www.anthonyk.co.uk/complaints-procedure

Is there a cancellation policy?

Where possible we avoid any cancellation charges. Anthony K Associates do not seek any compensation for cancelled orders. In some cases the supplying dealer or leasing company will seek cancellation penalties – if this is the case, we will of course let you know at the time of order.

I’ve seen a deal that you haven’t offered from a different company - should I take it?

At Anthony K, we like to think that we have access to the best deals on leasing vehicles. If this is not the case, then we urge you to let us know if you’ve seen a better deal elsewhere and we will try our best to emulate the offer.

Which finance companies are you partnered with?

We are proud to be long standing franchisees of network vehicles (a LeasePlan Brand), Arval and Hitachi Capital. We are also associated with Fleet Alliance a ‘super broker’ who provide us access to several other fleet providers including Lex Autolease, ALD, Grosvenor Contracts and Ogilvie Fleet. We then have a third tier suppliers which are manufacturers finance houses such as Mercedes Benz Finance, Audi Finance and VW Financial Services whom we access through the biggest and best UK dealer groups.

Do the cars come with warranty?

All cars come with the manufacturer’s standard UK warranty.

Are all your cars brand new?

All our cars are brand new. Some cars may be pre-registered, which we will inform you of at quotation stage and confirm at order.

If I have a problem with my car who do I call?

If it is a suspected warranty issue, contact your local dealer who will investigate any faults. If you’re not sure, Anthony K are more than happy to hear your concerns and help you with resolving your issue.

Can I put a private plate on the car?

Yes, but please keep in mind that most of our funding partners charge an admin fee for this process on top of any charges from the DVLA. You should also have the plate placed on retention in good time before the end of the contract.

Can I take the car abroad?

You can take the car abroad but should request a ‘VW103’ form from the leasing company. You can contact us to help point you in the right direction. There are also restrictions on the number of days you can take a UK registered car abroad, and you can find out more on the GOV.uk website.

Will I get the V5C document/ Log Book?

If the car is a contract hire you will not receive the Log Book. The car is registered to the leasing company therefore the document remains with them for the duration of the contract.

When should I service my vehicle?

Most cars will inform via the onboard computer when they are due for service. If you’re concerned about anything, a member of our team will be more than happy to help you.

Who should I use to service the vehicle?

This depends on the leasing provided behind your deal. Most dealing companies are happy for you to have your vehicle serviced anywhere, providing that whomever you chose is using approved parts. We would recommend to ensure this, you go directly to the manufacturer of your car or van.

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